Refund policy

WEBSITE RETURN POLICY

Our priority at Grimsley's Jewelry is to provide you with discounted outlet prices and high-quality products. If the merchandise you purchased is found to be of defective material or workmanship, we would like to know about it. You may be eligible to return the items for a refund. However, please read the following information carefully before initiating the return process, as non-compliance with our store policies may prevent us from being able to process your return.

To return your purchase, kindly send the product to us by mail at your own expense. We request that you send us the merchandise by registered post and purchase insurance with your carrier for the value of the merchandise. If you choose not to purchase insurance, you will be responsible for any damages that may occur during shipment. Please note that we cannot be held responsible for any returns that do not have tracking/delivery confirmation indicating that the package was received at our location.

To ensure that the product arrives at our location in good condition, please pack your returns in the original outer box or another sturdy shipping box with appropriate packing materials. Thank you for your cooperation.

Please send all returns to:
Grimsley’s Jewelry
800 Page St,
Suite 104
Columbia, Ky. 42728
Return Conditions;
Please contact us within 5 days of receiving the merchandise you purchased if
it is found to be of defective material or workmanship. Items must be returned
unused, in their original packaging, and in a saleable state to be accepted for
return. You have 7 days to return an item once it has been received. Customers
are responsible for return shipping.

Personalized Items;
Personalized items and custom jewelry are not eligible for returns.
If you have questions , please don't hesitate to contact us at:
Grimsley’s Jewelry
800 Page St,
Suite 104
Columbia, Ky. 42728
270-937-0142Please find below the revised version of the text:

WEBSITE RETURN POLICY

RETURN POLICY:

At Grimsley’s Jewelry, we prioritize quality and offer discounted outlet prices to our customers. We follow national trade standards for our products. If you received a defective item, please inform us immediately. We may accept your return and issue a refund. Please read the following instructions carefully before initiating a return. Failure to comply with our policies may lead to rejection of your return.

RETURNING YOUR PURCHASE:

You can return the product to us by mail at your own expense. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you choose not to buy insurance, you are responsible for any damages. Returns that do not have tracking/delivery confirmation showing that the package was received at our location will not be accepted. Please pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives at our location in good condition. Please send all returns to:

Grimsley’s Jewelry

800 Page St,

Suite 104

Columbia, KY 42728

RETURN CONDITIONS:

Please contact us within five days of receiving the merchandise if it is found to be of defective material or workmanship. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. You have seven days to return an item once it has been received. Customers are responsible for return shipping.

PERSONALIZED ITEMS:

Personalized items and custom jewelry are not eligible for returns.

If you have any questions, please do not hesitate to contact us:

Grimsley's Jewelry

800 Page St,

Suite 104

Columbia, KY 42728

270-937-0142